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Job Description

Community Program Specialist

(indeed: Maternity and Family Navigator)

Full-Time: Weekdays, hourly position
Starting Pay Up to $33,280-$35,360/

Community Connect’s mission is to link families to home visiting and axillary services through a collaborative, simplified approach. The Community Program Specialist/ Maternity and Family Navigator will provide initial intakes via telephone and telephone case management services to pregnant women and families with young children through a single point of entry. This position requires strong telephone communication skills, basic knowledge of pregnancy issues and social service resources. 

You will fit into this role if you:

  • Enjoy a supportive, collaborative team. Your teammates will be a mix of in-office, hybrid, and remote
  • Enjoy learning new things and engaging with people on topics like childbirth, parenting, and mental health
  • Are not afraid to pick up the phone and have excellent written and verbal communication skills
  • Enjoy communicating directly with members of the community to discuss health and human services topics including but not limited to pregnancy, childbirth, and child development
  • Are comfortable managing and organizing a continuously rotating caseload of clients from all backgrounds
  • Are comfortable taking notes and keeping detailed records of client conversations to help promote positive health outcomes
  • Enjoy developing positive relationships with members of the community, health care providers, and other community agencies
  • Are able to recognize individual needs and are willing to refer to community partners for continued care and services in order to best meet those needs
  • Are willing to ask other staff for guidance and accept feedback
  • Are able to navigate multiple data systems on a regular basis
  • Recognize and understand the importance of helping new parents/families give their babies the best start possible
  • Find making a difference is rewarding
  • Are familiar with social and psychological topics surrounding childbirth, such as postpartum depression, substance abuse, homelessness, and poverty
  • Are sensitive to social determinants of health for populations in our community
  • Are willing to work as a team and provide other duties as assigned

Knowledge and Abilities:     

  • Knowledge of local health and human service providers
  • Knowledge of Microsoft Office Suite; quick learner on unfamiliar computer programs
  • Ability to
    • work flexible hours; evenings; weekends as needed
    • work independently; self-directed and very motivated
    • comply with Healthy Start’s confidentiality policy by maintaining the integrity of client sensitive material
    • effectively communicate, both verbally and in writing
    • multi-task
    • establish and maintain effective working relationships with the public and staff in community service organizations
    • work with people in a non-judgmental and respectful manner

Basic Qualifications:

At least an AA degree and three years of professional experience in social services, health care or related field; Professional appearance and demeanor; Reliable transportation, valid driver’s license, and automobile insurance; Proficiency in computer applications such as Outlook, SharePoint; Detail orientated, quick learner, self-motivated, and deadline oriented; Preferred: Bi-Lingual, Nonprofit experience.

Special Note: 

  • Required to push/pull up to 20 pounds occasionally and/or up to 10 pounds frequently Involves sitting most of the time
  • Must clear a background check in accordance with Florida Statutes and drug test

Rev 8-2022

Healthy Babies Start With Healthy Moms